Due to essential maintenance, Jam (our Virgin Care Intranet) will be unavailable all day on Wednesday 11th September.

Access to essential systems (such VIP, People Portal and MyLearning) and CIRIS incident reporting is available below.National policies will be available on request. If you urgently require a national policy, please email chelle.vaughan-ryall@virgincare.co.uk.

Kind regards

IT Team

(Click the red bars to open and close sections)


Click the buttons below to access CIRIS

Access your CIRIS Bookmarks page

CIRIS Hints and tips

The Incident Title
Just a reminder that all Incident Titles must be clear and concise. The team recommends that you use a maximum of 5-8 words where possible.

Personal Identifiable Data
Another reminder that we still occasionally see personal information appearing on Incident forms. You must not state any Personal Identifiable Data when reporting or reviewing an incident form. If you are an Incident Reviewer/Service Lead, part of your role is to remove any Personal Identifiable Data from the Incident.

Risk Scoring
The Team has received feedback that Risk Scoring an Incident is sometimes confusing for Incident Reporters. The Incident Reporter User Guide has an Appendix that explains the Risk Scoring process. Alternatively, if you are not sure, please ask your line manager for assistance.

Who to contact

Alan Matthews, Senior Governance Manager
Lead on the Incident Reporting, Customer Services and Claims modules on CIRIS
m: 07792 627 070, e: alan.matthews@virgincare.co.uk

Lindsey Kimber, Health and Safety Manager

Provides support and assistance relating to the CIRIS Incident module for Business Unit 12, Bath and North East Somerset only

t: 01225 831877, e: lindsey.kimber@virgincare.co.uk